Event Details

About

itil training institutes in bangalore training itil training SkillMetrix Training:SkillMetrix is a one stop solution to fulfill all your expectations and requirements from all available quality frameworks, practices & standards.

ITIL is collection of good practices in IT Service Management 


ITIL Foundation - Course Content

Course Introduction

 Student and Instructor Introduction

 Course Learning Objectives

 Course Agenda

Service Management as a practice

 Best Practices in Public Domain

 ITIL as a Good Practice

 Concept of Service

 Concept of Service Management

 Processes & Functions

 Roles and Responsibilities

 The RACI Model

 The Service Lifecycle

 Basic Concept of Service Strategy

 Basic Concept of Services Design

 Basic Concept of Services Transition

 Basic Concept of Services Operation

 Basic Concept of Continual Service Improvement

 Exercise & Module Summary

Service Strategy

 Basic Concept of Service Strategy

 Principles and Modules of Service Strategy

 Processes of Service Strategy

 Exercise & Module Summary

Service Design

 Basic Concept of Service Design

 Principle and Modules of Service Design

 Processes of Service Design

 Service Level Management

 Service Catalogue Management

 Availability Management

 Information Security Management

 Supplier Management

 Capacity Management

 IT Service Continuity Management

 Design Co-ordination

 Service Design Package

 Exercise & Module Summary


Service Transition

 Basic Concept of Service Transition

 Processes of Service Transition

 Change Management

 Release and Deployment Management

 Knowledge Management

 Service Asset and Configuration Management

 Transition Planning and Support

 Exercise & Module Summary

Service Operation

 Basic Concept of Service Operation

 Service Operation Process

 Incident Management

 Problem Management

 Event Management

 Request Management

 Access Management

 Services Operation Functions

 The Service Desk Role

 The Technical Management Role

 The Application Management Role

 The IT Operation Management Role

 Exercise & Module Summary

Continual Service Improvement

 Basic Concept of CSI

 Principles and Models of CSI

 CSI Processes

 Exercise & Module Summary

Technology and Architecture

 Service Automation

 Competence and Skills for Service Management

 Competence and Skills Framework

 ITIL Qualification Scheme

 Module Summary


Pre-requisite & Exam Details

Type: Online Exam having Forty (40) multiple choice. Each question will have 4

options, one of which is right carrying 1 mark.

Duration: 60 minutes. Candidates sitting the examination in a language other than

their native language have a maximum of 90 minutes.


Prerequisite: None

Pass Score: 65% (26 0f 40)


Our Key features:-

-          Accredited Training Provider
- 100% Passing Warranty
- Trainers are ITIL Expert
- Early bird discount so register now
- Course Material which covers In-depth subject knowledge
- Accredited Exam Center
- Will provide Assistance after Training also

-           

For Details & Registration contact:- 

Name: - S.Vinoth
Number: - 9343916658,9686206579
Email: -
 Vinoth@SkillMetrix.com

Website: www.SkillMetrix.com

Contact

For Details & Registration contact:-
Name: - S.Vinoth
Number: - 9343916658
Email: Vinoth@SkillMetrix.com
Website: www.SkillMetrix.com

www.SkillMetrix.com

Schedule

September 23, 2017 — 9:00 am to
September 24, 2017 — 6:00 pm

Add to your calendar

Venue

SHILTON ROYALE HOTEL, 9,100 ft Road,Koramangala,, Bangalore, KARNATAKA 560047
SHILTON ROYALE HOTEL, 9,100 ft Road,Koramangala,, Bangalore, KARNATAKA 560047
Bangalore, Karnataka
India

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